Refund policy

Change-of-mind returns

You may cancel an online order without giving a reason by telling us within 14 days after the goods are delivered to you. After telling us, you have a further 14 days to send the goods back.

To start a return, contact northernvintagedirect@gmail.com and include your order number. Returns must be sent to a2z Interactive ltd, 2 George Street, Hedon, HU12 8JH, United Kingdom. Please do not send a return to us without first requesting return instructions.

You may inspect and try on an item as you reasonably would in a shop. Please return it with any original tags and packaging where available. We may reduce a refund if handling beyond what is reasonably necessary has reduced the item's value.

You are responsible for the direct cost of returning a change-of-mind item. We cover reasonable return costs where an item is faulty, damaged in transit, incorrectly supplied or materially not as described.

Vintage and pre-owned items

Our items are pre-owned and often one of one. Signs of age or wear that are clearly described and photographed before purchase form part of the item's description. This does not affect your legal rights if an item is faulty, unsafe or materially not as described.

Faulty, damaged or incorrect items

Please contact us promptly if an item arrives damaged, is incorrect, is faulty or differs materially from its description. UK consumer law gives you rights and remedies for goods that are not of satisfactory quality, fit for purpose or as described. Nothing in this policy limits those rights.

Refunds

For a valid cancellation, we refund the item price and the cost of our least-expensive standard delivery option. Any extra amount paid for express or another premium service is not refundable unless that service was itself not provided as agreed.

We make the refund to the original payment method within 14 days after we receive the returned goods, or after you provide evidence that you sent them back if that is earlier. Your payment provider may take additional time to show the refund.

Exceptions

Legal cancellation rights can have limited exceptions, including genuinely personalised goods and sealed goods that are not suitable for return for health or hygiene reasons after the seal has been broken. Any relevant exception will be made clear before purchase. Sale items and discounted items retain the same statutory rights as full-price items.

Exchanges

Because most stock is unique, a like-for-like exchange may not be possible. Where appropriate, return the original item and place a separate order for another available item.

How to cancel

You may cancel by sending any clear statement to northernvintagedirect@gmail.com. You may also use the following optional wording: “I give notice that I cancel my contract for order [order number], ordered on [date] and received on [date]. Name: [name]. Address: [address]. Date: [date].”