Terms of service

1. About these terms

These terms apply when you use the Vintage Supermarket website or place an order with us. “We”, “us” and “our” mean a2z Interactive ltd (company number 09119397; VAT number GB202656631), trading as Vintage Supermarket, at 2 George Street, Hedon, HU12 8JH, United Kingdom. Contact us at northernvintagedirect@gmail.com.

Nothing in these terms limits rights that UK consumer law gives you.

2. Our products

We sell pre-owned and vintage items, many of which are one of one. We aim to describe and photograph each item accurately, including known wear and flaws. Minor signs of age consistent with an accurate description are not treated as undisclosed defects. Measurements are approximate and colours may vary slightly between screens.

Product availability is not guaranteed until we accept your order. An item may also be offered on another sales channel, and exceptionally it may become unavailable before systems finish synchronising.

3. Prices and promotions

Prices are shown in pounds sterling and include applicable taxes unless stated otherwise. Delivery charges are shown before payment. Bundle discounts and other promotions apply according to the wording displayed at the time of order. We will not add optional charges without your consent.

If an obvious pricing or description error is discovered before dispatch, we will contact you. You may confirm the corrected order or cancel for a full refund.

4. Orders and acceptance

Placing an order is an offer to buy. We acknowledge the order electronically, but the contract is accepted when we confirm dispatch, unless we expressly tell you otherwise. We may decline an order before acceptance if the item is unavailable, payment is not authorised, the delivery address is unsupported or we reasonably suspect fraud. If payment has been taken for an order we cannot accept, it will be refunded.

5. Payment

Payments are processed securely by Shopify and the payment providers offered at checkout. We do not receive your full card details. You must provide accurate billing and delivery information and be authorised to use the selected payment method.

6. Delivery

Available services, charges and expected times are set out in our Shipping Policy and at checkout. Please check the delivery address before paying and contact us promptly if a correction is needed. Risk in the goods passes to you when they are delivered to you or a person you nominate.

7. Cancellations, returns and problems

Your cancellation, return and refund rights are explained in our Return and Refund Policy. Items must be of satisfactory quality, fit for purpose and as described. Nothing in our policies removes statutory remedies for faulty, unsafe, damaged or misdescribed goods.

8. Website use

You must not misuse the website, interfere with its operation, attempt unauthorised access, submit malicious code, use automated purchasing methods that harm other customers, or use the website for unlawful purposes.

9. Intellectual property

The website design, branding, text and original photographs belong to us or our licensors and may not be copied or commercially reused without permission. Product brand names and trade marks belong to their respective owners.

10. Privacy

Our Privacy Policy explains how personal information is used. Cookie choices are available through the store's cookie-preference control.

11. Responsibility

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We do not exclude or limit responsibility where doing so would be unlawful, including responsibility for death or personal injury caused by negligence, fraud, or your statutory rights relating to goods.

We are not responsible for business losses where you purchase as a consumer, or for disruption outside our reasonable control, but we will take reasonable steps to reduce the effect of disruption and keep you informed.

12. Changes and applicable law

We may update these terms for future website use and future orders. The terms that applied when we accepted an order continue to govern that order.

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain any mandatory protections and may usually bring proceedings in your home courts.

13. Contact

Questions, complaints and notices can be sent to northernvintagedirect@gmail.com or a2z Interactive ltd, 2 George Street, Hedon, HU12 8JH, United Kingdom.